MasterOS
Learning path for applying AI at work
M1

Map the work and choose AI's role

4 lessons · ~11 min

Estimated reading time.

Overview

Turn a task into clear steps, select one bounded AI test, and keep decisions, checks and data within the right boundaries.

  1. 1
    Choose AI's role: assist, automate, or act as an agent
    ~3 min
    Choose a level of AI involvement that fits the task, available evidence and consequences of error.
  2. 2
    Map the work before using AI
    ~3 min
    Break a customer-support task into steps, then identify the step AI can help with and the decisions people retain.
  3. 3
    Choose one step to test first
    ~2 min
    Turn the task on your AI Trial Card into a small, checkable test with a clear measure and stop condition.
  4. 4
    Know when AI should stop and a person should decide
    ~3 min
    Set clear boundaries for decisions, verification and data before testing AI on a work step.