AI for Customer Support
The customer-support role track — reply drafting, escalation summaries, and macro upkeep, grounded in your team's real policy files. Builds on the core track; take that first if you haven't.
17 lessons · ~84 min
Estimated reading time.
- 3 lessons · ~9 min
R1Role Map
Map recurring work in your department, record current effort and problems, and choose suitable steps for an AI trial.
- 6 lessons · ~39 min
R2Practice Three Common Tasks
Each task has a guided lesson with sample inputs and an independent exercise. Draft, check the results, and record what needs improvement before applying the approach to your work.
- 3 lessons · ~12 min
R3Prepare Your Department's Sources
Select relevant documents, establish which versions are current, and test whether AI finds the right information. Check answers against their sources and record missing or conflicting content.
- 3 lessons · ~17 min
R4Manage Risks in Your Work
Identify failures that could affect customers or your organization. Define permitted information, required checks, and decisions that must go to an authorized person.
- 2 lessons · ~7 min
R5Role-Based Practice Project
Apply what you have learned to one departmental workflow. Prepare reusable instructions, assign a reviewer, and compare results with the current approach to decide what to do next.