MasterOS
AI for Customer Support
R1

Role Map

3 lessons · ~9 min

Estimated reading time.

Overview

Map recurring work in your department, record current effort and problems, and choose suitable steps for an AI trial.

  1. 1
    The 9 Recurring Jobs
    ~3 min
    Names the actual jobs a support role does over and over, and which loop step usually breaks on each — so the rest of this track has a real map instead of a guess.
  2. 2
    Measure your current process
    ~3 min
    Set a trustworthy baseline for a support task before testing AI, including review time and the quality checks that must not be skipped.
  3. 3
    Choosing Your First Three
    ~3 min
    Applies Module 1's scoring method to your own 9 jobs, so the tasks you build first are the ones that actually pay back — not just the ones that come to mind.